Return Policy – hoff-us.com
Our Return Promise
We want you to love every purchase. If you’re not completely satisfied, you may return eligible items within 30 days of delivery for a full refund or exchange.
Return Eligibility
What Can Be Returned?
- Unworn, unwashed items
- Products with original tags attached
- Items in original packaging
- Purchases made within last 30 days
Non-Returnable Items
- Final sale items (clearly marked)
- Worn or altered merchandise
- Products without proof of purchase
- Gift cards
How to Return
Step-by-Step Process
- Initiate Your Return
- Log in to your account at hoff-us.com
- Select “Orders” → “Request Return”
- For guest purchases, use our online return portal
- Prepare Your Package
- Include completed return form
- Securely repackage items
- Attach prepaid label (U.S. orders)
- Ship Your Return
- Drop at any UPS location (U.S.)
- International customers: use tracked mail
- Retain shipping receipt
Return Options
Refunds
- Processing time: 5-7 business days
- Issued to original payment method
- Excludes original shipping costs
Exchanges
- Available for same product in different size/color
- Faster option: Return for refund + place new order
Store Credit
- Receive 10% bonus on refund amount
- Never expires
Special Cases
Damaged/Defective Items
- Contact us within 48 hours of delivery
- Include photos of issue
- Free return shipping + replacement
Wrong Items Received
- Report immediately via your account
- We’ll provide prepaid return label
- Priority processing
International Returns
- Customer responsible for:
- Return shipping costs
- Customs fees
- Refund excludes original shipping/duties
Return Status
Track your return:
- Through your hoff-us.com account
- Using carrier tracking number